🛡️ DSL-Lettings Privacy Policy
Effective Date: 18th october 2025
DSL-Lettings ("we", "our", "us") is committed to protecting the privacy and personal data of our clients, tenants, landlords, and website visitors. This policy outlines how we collect, use, store, and protect your information in relation to property management and lettings services.
1. 📋 Information We Collect
We may collect and process the following types of personal data:
• Contact details: name, address, phone number, email
• Identification: passport, driving licence, national insurance number
• Financial information: bank details, credit checks, employment status
• Tenancy details: rental history, references, lease agreements
• Property information: ownership records, maintenance history
• Communication records: emails, calls, messages
2. 🏠 How We Use Your Information
We use your data to:
• Facilitate property lettings and management
• Conduct tenant referencing and credit checks
• Draft and manage tenancy agreements
• Arrange property maintenance and inspections
• Process rent payments and deposits
• Comply with legal obligations (e.g. Right to Rent checks)
3. 🔐 Data Sharing
We may share your data with:
• Landlords and tenants (as appropriate)
• Credit reference agencies
• Maintenance contractors and service providers
• Legal and regulatory authorities
• IT and software providers (for secure data processing)
We never sell your data to third parties.
4. 🌍 Data Storage & Security
Your data is stored securely using encrypted systems and access controls. We retain personal data only as long as necessary for legal, contractual, or operational purposes.
5. 📅 Data Retention
• Tenancy records: retained for up to 6 years after tenancy ends
• Financial records: retained for 7 years for accounting compliance
• Marketing consent: retained until withdrawn
6. ✅ Your Rights
You have the right to:
• Access your personal data
• Request correction or deletion
• Object to processing or withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)
7. 📞 Contact Us
For privacy-related queries, contact:
DSL-Lettings
Email: admin@dsl-lettings.com